Reservation Policy

TERMS AND CONDITIONS FOR USE OF THIS WEBSITE AND/OR THE SERVICES OFFERED VIA THIS WEBSITE BY GO TRANSKEI AND ASSOCIATED SUBSIDIARIES.

RESERVATION TERMS AND CONDITIONS

  • Rates are subject to availability and fluctuations.
  • Rates are per room per night, as indicated.
  • Rates are for accommodation only unless otherwise specified.
  • Rates are non-commissionable unless by prior arrangement.
  • Reservations confirmed on a prepaid rate are subject to cancellation fees should they be modified or cancelled.
  • All other payments for services rendered by a Go Transkei shall be payable by you on departure.
  • All accommodation provided in terms of any booking made on this website will be subject to the standard Go Transkei terms and conditions of residence.
  • Certain special promotions and rates carry their own terms and conditions which apply accordingly.

PEAK AND OFF-PEAK

  • Peak also refers to “season”; or “in season”;. Off-peak also refers to “out of season”; or “off season”;.
  • Go Transkei rates apply to peak and off-peak.
  • Peak Periods are as follows:
    • Christmas Day (25 December), Day of Goodwill (26 December), New Year’s Day (1 January)
    • Easter long weekend.
    • 16 December to 8 January.
    • South African Public-School holidays, as gazetted.
    • Nationally declared Public Holidays and long weekends associated with Public Holidays.
  • Off-peak periods are those that fall out of the above peak periods. Should your booking apply to both periods a peak period date and non-peak period, the peak period conditions will apply.

PAYMENT

  • Payment for any reservations or other services for which fees may be charged by Go Transkei shall be payable by you on departure, where applicable, shall be debited to your account after departure.
  • Provision of banking and/or credit card details on the website is merely to secure a reservation, and does not constitute payment in respect of the services to be provided by Go Transkei. Go Transkei reserves the right to debit your credit card with a cancellation fee equal to 1 nights’ accommodation, if a reservation is not cancelled 6 days prior to arrival.
  • The customer/client hereby agrees that this transaction constitutes an electronic transaction as defined in the Electronic Communications and Transactions Act 2002 and that a binding agreement has been concluded between the establishment and the customer/client authorising the establishment to deduct or to debit the credit card for payments for services rendered to the customer/client. The hand signature of the customer/client shall not be required for authorisation purposes.
  • By clicking the “I AGREE” button herein, the customer/client signifies and accepts all terms and conditions contained in this Website.
  • All credit card details supplied will be charged instantly, should the transaction be successful the reservation will be confirmed, and the deposit posted onto your reservation.
  • All major credit cards will be accepted. Charges and refunds will always be processed in South African currency.
  • The card used to make a reservation will be requested and presented when you check in along with a valid identification. All other payments for services rendered by Go Transkei shall be payable by you on departure.

DEPOSIT POLICY

  • A 50% deposit must be paid within 72 hours to secure the reservation.
  • Should no deposit be received in the allotted time, the hotel reserves the right to cancel the booking without prior notification.

ALTERATIONS TO RESERVATIONS

Off-Peak Alterations

  • If you reduce the number of nights stay and the arrival date is more than 14 days from arrival, the refund for the reduced number of nights will be processed by the establishment within 21 days of you informing the hotel and no additional penalties will be incurred.
  • If you reduce the number of nights stay and the arrival date is within 14 days of arrival, any refund that may be due will be processed at the time of check-out from the establishment.
  • If you extend your original reservation and prior to your check-in, the hotel will take payment in respect of the additional accommodation charges at the time of check-in.

Peak Alterations

  • If you reduce the number of nights stay more than 14 days before your expected arrival date, you will be refunded by the establishment on check-out.
  • If you reduce the number of nights stay within 14 days of your expected arrival date, you will not be refunded.
  • If you extend your original reservation and prior to your check-in, the hotel will take payment in respect of the additional accommodation charges at the time of check-in.

CANCELLATION POLICY

Once your reservation has been confirmed and secured with a deposit, Go Transkei reserves the right to apply cancellation fees against the deposit.

  • Cancellations received 30+ days prior to arrival – R250 admin fee.
  • Cancellations received 29 to 22 days prior to arrival – 25% cancellation fee
  • Cancellations received 21 to 7 days prior to arrival – 50% cancellation fee
  • Cancellations received 6 days prior to arrival to arrival date – 100% cancellation fee
  • No shows – 100% cancellation fee

CONFIRMATION OF RESERVATIONS

For online credit card transactions

  • If a transaction is authorised by the bank you will receive on screen confirmation of your reservation.
  • Should the transaction be declined by the bank, you will receive notification of this on screen and no reservation will be held for you.

For EFT transactions

You will only receive confirmation once your funds have been received and confirmed. Proof of payment does not constitute proof of funds. Please note that it can take up to 3 days for funds to clear into our bank account.

  • On confirmation of a reservation on screen, the e-mail address provided by you will be used to send the confirmatory e-mail. It is advised that you print the confirmatory e-mail and present same to the establishment at time of check-in.
  • Comments and queries with regard to payments and confirmation should be emailed with full detail to the relevant establishment concerned with the booking.

CONDITIONS OF RESIDENCE

  • The guest, signing the registration card, warrants that he is duly authorised to sign for and bind all persons represented by him or for whom he is responsible (“his party”) to these conditions of residence and, failing such authority, agrees to be personally liable for all amounts arising from the residence of himself and his party at the establishment.
  • The guest hereby agrees on behalf of himself and the members of his party that it is a condition of his/their occupation of the establishment that neither the establishment, its landlord, employees nor agents shall be responsible for any injury or death of any person or the loss or destruction of or damage to any property upon the premises, whether arising from fire, theft or any cause and by whomsoever caused or arising from the negligence (gross or otherwise) or wrongful act of any person in the employment of the establishment.

SPECIALS

  • Specials are valid for the date(s) specified and cannot be redeemed or transferred after the special end date.
  • The end date of the special is the last day in which the special can be redeemed.
  • Specials cannot be used in conjunction with any other specials.
  • Specials are subject to change without notice.

ACCOMMODATION PRIZE VOUCHERS

  • Accommodation prize vouchers are valid for 6 months only.
  • Vouchers are not transferrable.
  • Vouchers do not have a cash value and cannot be converted to cash or cash equivalents.
  • Vouchers are valid for the stipulated resort only and cannot be redeemed at or transferred to another establishment.
  • Accommodation vouchers cannot be used in conjunction with running specials.